June 11th: Touchy Subjects: How to Handle Sensitive Topics and Polarizing Questions
Virtual on Zoom
2:00pm EASTERN
When guides ask how they should talk about polarizing topics, the conventional wisdom is - DON’T. After all - people on vacation don’t want a downer! And yet when guests ask, you need to say something other than ‘oh I don’t get into that topic.’ Whether you want to get into a subject that will likely split the room, or you get asked a question you worry is a can-of-worms waiting to blow up, the truth remains that the toughest subjects are often the ones people most want help navigating. They want a guide. Kristin Robinson was a tour director manager for 10 years, and both a TD and a guide for decades before that. In this facilitated conversation, you will get to explore a strategy that she has seen work time after time.
Three Takeaways
1) Participants will discover how to break out of polarizing structures that create unwinnable conversations
2) Participants will be able to create useful complexity that in turn can spark empathy
3) Participants will learn to recognize ‘invisible’ polarizing language and develop frameworks that keep more people in more conversations.
To get the most out of this workshop, please come with an idea of a touchy subject you would like to introduce pro-actively into your work.
Virtual on Zoom
2:00pm EASTERN
When guides ask how they should talk about polarizing topics, the conventional wisdom is - DON’T. After all - people on vacation don’t want a downer! And yet when guests ask, you need to say something other than ‘oh I don’t get into that topic.’ Whether you want to get into a subject that will likely split the room, or you get asked a question you worry is a can-of-worms waiting to blow up, the truth remains that the toughest subjects are often the ones people most want help navigating. They want a guide. Kristin Robinson was a tour director manager for 10 years, and both a TD and a guide for decades before that. In this facilitated conversation, you will get to explore a strategy that she has seen work time after time.
Three Takeaways
1) Participants will discover how to break out of polarizing structures that create unwinnable conversations
2) Participants will be able to create useful complexity that in turn can spark empathy
3) Participants will learn to recognize ‘invisible’ polarizing language and develop frameworks that keep more people in more conversations.
To get the most out of this workshop, please come with an idea of a touchy subject you would like to introduce pro-actively into your work.
Virtual on Zoom
2:00pm EASTERN
When guides ask how they should talk about polarizing topics, the conventional wisdom is - DON’T. After all - people on vacation don’t want a downer! And yet when guests ask, you need to say something other than ‘oh I don’t get into that topic.’ Whether you want to get into a subject that will likely split the room, or you get asked a question you worry is a can-of-worms waiting to blow up, the truth remains that the toughest subjects are often the ones people most want help navigating. They want a guide. Kristin Robinson was a tour director manager for 10 years, and both a TD and a guide for decades before that. In this facilitated conversation, you will get to explore a strategy that she has seen work time after time.
Three Takeaways
1) Participants will discover how to break out of polarizing structures that create unwinnable conversations
2) Participants will be able to create useful complexity that in turn can spark empathy
3) Participants will learn to recognize ‘invisible’ polarizing language and develop frameworks that keep more people in more conversations.
To get the most out of this workshop, please come with an idea of a touchy subject you would like to introduce pro-actively into your work.